Policies & Procedures Manual
(the “Manual”)
Last Revised October 1, 2023
This policy manual has been developed to assist you in performing your respective duties and to clarify the responsibilities of Mainframe Referrals LLC (“us” or ”we” or ”our”) to its agents (“you”). It is important that you continue to remain informed as to Our Policies & Procedures and, for that reason, you will also be notified via email of pertinent changes or updates.
This policy outlines the process by which you send prospective real estate customers (“Customers”), most likely buyers and sellers, to actively selling real estate agents. The agent that works with your Customer (“Sales Agent”) may change depending on the needs of the Customer. Often, the Sales Agents will work at Mainframe Real Estate (“Mainframe Agent”).
Service Area
If your preferred Mainframe Agent cannot service the Customer’s needs which are within the state of Florida (“Service Area”), you should send an email to [email protected] if you would like to find another Mainframe agent to service the Customer. If no Mainframe agent works within the Service Area to service the Customer’s needs, then the area will be deemed to be outside of the Service Area.
Referral Process
You must use the “Submit Referral” form found on MainframeRE.com/Referrals/when you intend to submit a Customer (“Customer Submission Form”). The form requests the Customer’s contact information, Sales Agent information, if applicable, and other details. More often, you will not know the right Sales Agent for the Customer’s needs, and we will help coordinate a great Sales Agent on your behalf as further described in Paragraph 3 hereof.
We maintain a list of Sales Agents in different locations that are trusted for sending Customer referrals (“Referral Agent Network”).
Sales Agent Selection
Mainframe Agent within Service Area: You may always send your referrals to a Mainframe Agent. However, if your preferred Mainframe Agent does not want the referral for any reason, we can assist you in referring the Customer to another Mainframe Agent.
Non-Mainframe Agent Outside of Our Service Area: When Customer’s needs are outside of the Service Area, we can provide one of the two following options:
- If we have an existing Sales Agent in our Referral Agent Network for your Customer’s needs, we will refer you to the agent already in our Referral Agent Network.
- If we do not have an existing agent in our Referral Agent Network for Customer’s needs, you will need to research agents that match your Customer’s criteria including location, price point and more. We recommend interviewing at least 3 agents before sending the Customer referral.
Referral Fees and Referral Agreement
You must enter your requested referral fee on the Customer Submission Form. Once an agreement is made between you and the Sales Agent, we will arrange a written referral agreement between you and Sales Agent. Referral fees may not be below 15% of the Sales Agent’s earned commission and may not exceed 35%, without our prior approval. It is required that your license be active with us before any referral requests are made and your license must be active with us for referral commission to be paid to you.
Termination
You may terminate your Independent Contractor Agreement with the us at any time. To do so, email [email protected] and we will stop your monthly payments and deactivate your license. Any fees paid prior to your notice to Terminate this agreement are non-refundable